Privacy Policy | Accexafrica

Effective Date: 31 August 2026

Last Updated: 31 August 2026

This Privacy Policy explains how Accexafrica (“Accexafrica,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects personal information when you use our websites, web application, mobile applications, event ticketing services, organizer tools, sponsorship features, event communities, and related services.

This Privacy Policy applies to users including:

Event attendees.
Guests.
Registered users.
Event organizers.
Prospective organizers.
Sponsors.
Individuals interacting with event communities.
Visitors to our websites and applications.

Our primary website is:

https://accexafrica.com

Our web application is:

https://app.accexafrica.com

By using Accexafrica, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Accexafrica is an event ticketing and engagement platform.

The platform allows users to discover events, purchase or claim tickets, participate in event communities, interact with organizers and attendees, access ticket-tier-specific spaces, sponsor tickets, manage events, and participate in other event-related experiences.

Accexafrica is operated by:

Legal Entity: Accexafrica

Registered Address: Lagos, Nigeria

Country: Nigeria

Privacy Contact: Inbox@accexafrica.com

For applicable data protection laws, Accexafrica may act as a data controller, data processor, or equivalent legal role depending on the circumstances.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed through:

accexafrica.com.
app.accexafrica.com.
Accexafrica mobile applications.
User accounts.
Event ticketing.
Event registrations.
Organizer applications.
Organizer dashboards.
Sponsorship functionality.
Event communities.
Event chats.
Social walls.
Forums.
Q&A features.
Polls and trivia.
Networking or matchmaking.
Event check-in.
Support interactions.
Notifications.
Analytics.
Other Accexafrica services.

Some independent event organizers or third-party service providers may have their own privacy policies.

3. Information We Collect

The information we collect depends on how you interact with Accexafrica.

We may collect information directly from you, automatically from your use of the platform, from event organizers or sponsors, and from third-party service providers.

4. Account Information

When you create an Accexafrica account, we may collect information such as:

Full name.
First name.
Middle name, where provided.
Last name.
Email address.
Phone number.
Password credentials in securely protected form.
Profile photograph.
Username.
Location.
Interests.
Biography or profile description.
Account role.
Email verification status.
Account status.

We may also collect other information that you voluntarily add to your profile.

5. Guest Information

You may be able to use certain Accexafrica services without creating a complete account.

For example, when obtaining a ticket as a guest, we may collect:

Name.
Email address.
Phone number where required.
Ticket registration information.
Payment-related information.
Event-specific information requested by the organizer.

Guest information may be used to issue tickets, provide event communications, prevent fraud, and support the relevant transaction.

6. Ticket and Event Registration Information

When you purchase or claim a ticket, we may collect and process:

Event.
Ticket type.
Ticket tier.
Ticket quantity.
Ticket price.
Ticket ID.
QR identifier.
Purchase or claim date.
Ticket status.
Sponsorship status.
Check-in status.
Transaction reference.
Related account or guest identity.
Event registration responses.

This information allows us to issue and manage your event access.

7. Organizer-Requested Registration Information

Event organizers may create custom questions that attendees must or may answer when obtaining tickets.

These questions may use:

Short text fields.
Long text fields.
Dropdown menus.
Radio selections.
Checkboxes.
Multi-select fields.
Other supported form controls.

Depending on the event, organizers may request information such as:

Company.
University.
Job title.
Professional interests.
Experience level.
Session preference.
Dietary requirements.
Accessibility requirements.
T-shirt size.
Referral source.
Community affiliation.
Other event-relevant information.

The information requested varies by organizer.

Accexafrica distinguishes this information from the general information in your Accexafrica profile.

Where appropriate, the registration interface should identify that particular information is being requested by the event organizer.

8. Sensitive Information

Some organizer-created registration forms or financial processes may involve information considered sensitive under applicable law.

Examples could include:

Identification information.
Date of birth.
Financial verification information.
Accessibility information.
Other sensitive personal information.

Organizers are expected not to request sensitive information unless it is legitimately necessary and lawful.

Accexafrica may restrict organizer forms that request information we consider unnecessarily intrusive, inappropriate, unlawful, or unsafe.

Where Accexafrica itself needs sensitive information for financial, identity, legal, or regulatory purposes, we will process it in accordance with applicable law and appropriate security requirements.

9. Organizer Application Information

Users who apply to become organizers may provide additional information.

This may include:

Name.
Contact details.
Organization or community name.
Organizer profile.
Business or organization information.
Description of event activities.
Reason for becoming an organizer.
Verification documents or information where required.
Supporting links.
Application status.

We use this information to evaluate organizer applications, protect platform users, prevent fraud, and operate our organizer approval system.

10. Organizer Information

For approved organizers, we may process information relating to:

Organizer identity.
Organizer profile.
Organization information.
Events created.
Ticket sales and claims.
Event revenue.
Attendee information.
Check-in activity.
Sponsorship activity.
Event engagement.
Organizer content.
Moderation actions.
Organizer analytics.
Payment or payout information where applicable.

When you sponsor tickets or use sponsorship functionality, we may collect:

Sponsor name.
Organization name.
Contact information.
Sponsorship amount.
Event sponsored.
Ticket tier sponsored.
Number of tickets funded.
Tickets claimed.
Tickets remaining.
Attendance information.
Sponsor visibility preference.
Payment information.
Sponsor branding or content.

Sponsors may choose to be publicly identified or anonymous where that option is available.

12. Payment Information

When you make payments through Accexafrica, payment information may be processed by Accexafrica and/or third-party payment providers.

Depending on the payment method, information may include:

Name.
Transaction amount.
Currency.
Payment method.
Transaction identifier.
Payment status.
Billing details.
Payment-provider references.

Accexafrica may not directly receive or store complete payment-card details where those details are handled directly by an authorized payment provider.

Payment providers process information according to their own privacy policies and legal obligations.

13. Wallet and Financial Information

Where wallet, balance, transfer, withdrawal, or similar features are enabled, we may process information such as:

Wallet identifier.
Wallet address.
Balance.
Currency.
Transaction history.
Deposits.
Withdrawals.
Transfers.
Settlement information.
Verification status.

The specific information collected will depend on the financial functionality actually made available.

Additional privacy disclosures may apply where required.

14. Event Check-In Information

When your ticket is scanned at an event, we may collect or update information including:

Ticket identifier.
Event.
Check-in status.
Date and time of check-in.
Check-in operator.
Validation result.

This information helps organizers manage attendance and helps prevent duplicate or fraudulent use of tickets.

15. Event Community Information

When you participate in an event community, we may process:

Messages.
Replies.
Reactions.
Mentions.
Forum posts.
Forum replies.
Q&A questions.
Q&A upvotes.
Poll responses.
Trivia participation.
Social wall posts.
Event interactions.
Moderation reports.

Some of this information may be visible to other attendees depending on the feature and event configuration.

16. Event Media and User-Generated Content

When you upload or share content, we may process:

Images.
Videos.
Captions.
Text.
Event moments.
Profile photographs.
Social wall posts.
Organizer media.
Teasers.
Recaps.
Event highlights.

Content visibility depends on where it is published.

For example, some content may be:

Public.
Visible only to ticket holders.
Visible only to VIP/VVIP users.
Visible only to organizers or admins.
Archived after the event.

17. “I Was There” and Event Memory Information

Where available, Accexafrica may create or allow you to create event-memory experiences.

These may use information such as:

Your name.
Event attended.
Event date.
Attendance status.
Ticket tier.
Event artwork.
Event photographs.
User-selected content.

You may be able to share these moments through external platforms.

Once you share content outside Accexafrica, the receiving platform's privacy practices may apply.

18. Networking and Matchmaking Information

Some events may provide optional attendee networking or connection matching.

If you opt in, we may use information such as:

Interests.
Professional areas.
Profile information.
Event membership.
Networking preferences.
Shared interests with other attendees.

The purpose is to suggest attendees with whom you may want to interact.

Matchmaking participation should generally be optional.

Users who do not opt in should not ordinarily appear as matchmaking candidates.

19. Information About Event Activity

We may collect information about how you interact with events.

Examples include:

Events viewed.
Event cards viewed.
Event pages opened.
Teasers viewed.
Videos played.
Ticket types viewed.
Tickets selected.
Checkout activity.
Event communities entered.
Poll participation.
Q&A participation.
Chat participation.
Forum activity.
Share actions.
Event check-in.
Time spent interacting with certain platform areas.

We use this information to operate and improve the product and provide analytics.

20. Device and Technical Information

When you use Accexafrica, we may automatically collect technical information including:

IP address.
Device type.
Browser.
Operating system.
Application version.
Device identifiers where legally permitted.
Referral source.
Pages or screens visited.
Session information.
Crash information.
Performance information.
Approximate location derived from IP where permitted.

We may use this information for security, analytics, performance, and fraud prevention.

21. Cookies and Similar Technologies

Accexafrica may use cookies, local storage, SDKs, pixels, or similar technologies to:

Maintain sessions.
Remember preferences.
Understand platform usage.
Improve performance.
Measure marketing campaigns.
Prevent fraud.
Provide analytics.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

Additional details may be provided in a separate Cookie Policy.

22. Information From Third Parties

We may receive information from third parties such as:

Payment providers.
Identity-verification providers.
Authentication providers.
Analytics providers.
Event organizers.
Sponsors.
Fraud-prevention providers.
Support providers.

We use third-party information only for legitimate purposes related to Accexafrica.

23. How We Use Personal Information

We may use personal information to:

Create and manage accounts.
Authenticate users.
Issue tickets.
Process ticket purchases.
Process free-ticket claims.
Process sponsored-ticket claims.
Generate QR tickets.
Manage event access.
Enable event communities.
Provide tier-based access.
Operate polls and Q&A.
Provide event forums.
Provide social wall functionality.
Provide matchmaking.
Send notifications.
Process sponsorships.
Review organizer applications.
Operate organizer tools.
Operate event check-in.
Provide analytics.
Process payments and payouts.
Detect fraud.
Moderate content.
Provide customer support.
Improve Accexafrica.
Comply with legal obligations.

24. Providing and Operating the Platform

We use personal information to provide requested services.

For example:

If you purchase a ticket, we use information to process the transaction and issue the ticket.

If you join an event, we use ticket information to determine what parts of the event you may access.

If you are a VIP ticket holder, the platform may use your ticket tier to provide access to the VIP Lounge.

If you check into an event, we record your attendance status.

25. Event Personalization

We may use information such as interests, event history, categories, and interactions to personalize:

Event recommendations.
Discover feeds.
Notifications.
Relevant content.

Where required by applicable law, users may have rights relating to certain forms of automated personalization.

26. Event Engagement

We use information to enable the engagement experience.

For example:

Showing your name beside a chat message.
Recording a poll response.
Displaying your question in Q&A.
Suggesting a networking match.
Showing relevant event content based on ticket tier.
Recording reactions or forum participation.

27. Communications

We may contact users regarding:

Account verification.
Ticket confirmation.
Payment status.
Event reminders.
Event changes.
Organizer updates.
Security alerts.
Support.
Sponsored-ticket availability.
Important platform changes.

We may also send marketing communications where permitted.

Users may unsubscribe from optional marketing communications.

Transactional or service-related messages may still be sent when necessary.

28. Marketing

Where legally permitted, we may use contact and interaction information to communicate:

New events.
Relevant platform features.
Accexafrica news.
Offers.
Organizer opportunities.
Sponsor opportunities.

Where consent is legally required, we will request it.

Users can opt out of optional direct marketing through available unsubscribe methods or account settings.

29. Analytics and Product Improvement

We may analyze platform activity to understand:

Which events attract interest.
How users discover events.
Ticket conversion.
Engagement participation.
Teaser performance.
Sponsor impact.
Check-in rates.
Product performance.
Feature usage.

Where practical, analytics may use aggregated or de-identified information.

30. Fraud Prevention and Security

We may use information to identify:

Fraudulent purchases.
Duplicate ticket use.
Suspicious logins.
Fake organizer applications.
Fake events.
Sponsored-ticket abuse.
Chargeback fraud.
Platform attacks.
Unauthorized access.

Security-related processing may involve automated and manual reviews.

31. Legal Bases for Processing

Where laws such as the GDPR or similar frameworks require a legal basis, we may process personal data under one or more of the following bases:

Contract

Processing necessary to provide Accexafrica services requested by you.

Examples:

Account creation.
Ticket purchases.
Ticket issuance.

Legitimate Interests

Processing reasonably necessary for interests such as:

Platform security.
Fraud prevention.
Product improvement.
Basic analytics.
Protecting users.

These interests will be balanced against applicable privacy rights.

Where we ask for permission, such as certain marketing, optional cookies, or specific data uses.

Legal Obligation

Where processing is necessary to comply with law.

Other Applicable Legal Bases

Additional legal bases may apply depending on jurisdiction.

We do not sell personal information in the ordinary meaning of selling user data for money.

We may share information with:

Event organizers.
Payment providers.
Sponsors in limited circumstances.
Service providers.
Technology infrastructure providers.
Analytics providers.
Professional advisers.
Government or law-enforcement authorities where legally required.
Business successors in a corporate transaction.

Sharing is limited according to the purpose for which it is necessary.

When you register for an event, the relevant organizer may receive information necessary to administer that event.

This may include:

Name.
Email.
Phone number where required.
Ticket type.
Ticket status.
Check-in status.
Responses to organizer-created questions.

Organizers are independently responsible for how they use personal information they receive.

They must comply with applicable privacy laws and Accexafrica requirements.

Sponsors may receive information about the impact of sponsorships.

This may include aggregated information such as:

Number of tickets funded.
Number claimed.
Number remaining.
Attendance statistics.

We will not provide sponsors with unnecessary individual attendee information merely because they funded tickets.

Personal information will only be shared with sponsors where there is a lawful basis and appropriate disclosure.

35. Service Providers

We may use external companies to support services such as:

Hosting.
Cloud infrastructure.
Payment processing.
Email delivery.
Notifications.
Customer support.
Analytics.
Security.
Identity verification.
Content storage.

These providers may process information on our behalf and according to contractual and legal requirements.

36. Legal Disclosures

We may disclose personal information where reasonably necessary to:

Comply with law.
Respond to lawful government requests.
Enforce our Terms.
Investigate fraud.
Protect users.
Protect Accexafrica.
Prevent serious harm.
Establish or defend legal claims.

37. Business Transfers

If Accexafrica is involved in:

A merger.
Acquisition.
Investment.
Reorganization.
Sale.
Transfer of assets.

Personal information may be transferred as part of the transaction, subject to appropriate legal protections.

38. Public Information

Some information you choose to publish may be visible to others.

Examples include:

Profile name.
Profile image.
Public bio.
Social wall content.
Forum posts.
Chat messages.
Q&A questions.
Event moments.

You should avoid publishing information you do not want other eligible users to see.

39. Ticket-Tier Privacy

Different event content may have different visibility.

For example:

General community content may be visible to all ticket holders.
VIP content may be visible to VIP and VVIP users.
VVIP content may only be visible to VVIP users.

Accexafrica uses access controls to restrict protected event content.

Users must not intentionally redistribute private or restricted event content without permission.

40. Data Retention

We retain personal information only as long as reasonably necessary for purposes including:

Providing services.
Maintaining ticket records.
Event administration.
Payment and accounting.
Fraud prevention.
Dispute resolution.
Legal compliance.
Security.
Legitimate business operations.

Different categories of information may have different retention periods.

For example, financial records may need to be retained longer than certain engagement data.

41. Event Archive Retention

When an event ends, certain content may remain available as part of the event archive or Digital Sunset experience.

This may include:

Event information.
Media.
Highlights.
Forum discussions.
Organizer updates.
Event memories.

Other content may be deleted, anonymized, restricted, or made read-only.

Accexafrica does not guarantee permanent retention of event content.

42. Account Deletion

Users may request deletion of their account.

Deletion may remove or anonymize information where appropriate.

However, we may retain certain information where required for:

Financial records.
Fraud prevention.
Legal obligations.
Disputes.
Security.
Enforcement of agreements.

Content already shared in event communities may not always disappear immediately if retention is necessary for conversation integrity, moderation, or legal purposes.

Where appropriate, identifying information may instead be removed or anonymized.

43. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Measures may include:

Encryption.
Access controls.
Authentication controls.
Secure infrastructure.
Monitoring.
Role-based permissions.
Security reviews.
Restricted administrative access.

However, no online service can guarantee absolute security.

Users are responsible for protecting their login credentials.

44. Data Breaches

If a personal-data breach occurs, we will take appropriate steps to:

Investigate.
Contain the incident.
Reduce potential harm.
Notify regulators where legally required.
Notify affected users where legally required.

45. International Data Transfers

Accexafrica or its service providers may process information in countries other than the country in which you live.

Where required, we will use legally recognized safeguards for international data transfers.

These may include:

Contractual protections.
Adequacy mechanisms.
Other approved transfer safeguards.

46. Your Privacy Rights

Depending on your location, you may have rights concerning your personal information.

These may include the right to:

Access your data.
Correct inaccurate data.
Request deletion.
Restrict certain processing.
Object to certain processing.
Receive a portable copy of certain data.
Withdraw consent.
Opt out of marketing.
Complain to a data protection authority.

These rights vary by jurisdiction and may be subject to legal exceptions.

47. Access Requests

You may request information about the personal data we hold about you.

We may need to verify your identity before fulfilling the request.

We may refuse or limit requests where permitted by law, including where requests are manifestly unfounded, excessive, or affect the rights of others.

48. Correction

Users may update certain account information through their profile.

For information that cannot be edited directly, you may contact us to request correction.

49. Deletion Requests

You may request deletion of eligible personal information.

Some information may be retained where necessary for:

Legal obligations.
Payments.
Fraud prevention.
Security.
Legal claims.
Legitimate recordkeeping.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal will not affect processing lawfully performed before the withdrawal.

51. Marketing Choices

Users may opt out of optional marketing communications through:

Unsubscribe links.
Account settings where available.
Contacting Accexafrica.

Service-related communications may still be sent.

Where applicable, users may manage non-essential cookie preferences through our cookie consent tools or browser settings.

Disabling certain cookies may affect platform functionality.

53. Matchmaking Controls

Users should be able to choose whether they participate in attendee matchmaking where this feature is available.

Opting out may prevent your profile from appearing in match suggestions.

Other ordinary event functionality should not require matchmaking participation unless clearly disclosed.

54. Profile Visibility

Where available, users may control certain aspects of their profile visibility.

Potential settings may include:

Event attendee visibility.
Networking visibility.
Profile information shown to other users.

Certain basic information may still be necessary for community participation.

55. Children's Privacy

Accexafrica is not intended to unlawfully collect personal information from children.

Users must be at least 18 years old to create and use an Accexafrica account independently.

If users below the applicable age are permitted to participate, appropriate parental or guardian consent mechanisms may be required.

If we become aware that personal information was collected from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address the information.

Minimum age for independent use: 18 years.

56. Event Organizers and Children's Data

Organizers must not use Accexafrica registration forms to unlawfully collect personal information from children.

Events intended for minors may require additional safeguards, parental consent, and event-specific notices.

Organizers are responsible for ensuring their event registration practices comply with applicable law.

57. Automated Decision-Making

Accexafrica may use automated systems for functions such as:

Fraud detection.
Event recommendations.
Networking suggestions.
Content ranking.
Risk identification.

Where applicable law provides rights relating to significant automated decisions, we will provide appropriate information and mechanisms.

Ordinary event recommendations or connection suggestions do not necessarily constitute legally significant automated decision-making.

58. Third-Party Links and Services

Accexafrica may contain links to:

Organizer websites.
Social platforms.
Maps.
Payment providers.
External ticket-related services.
Sponsor websites.
Other third parties.

This Privacy Policy does not govern independent third-party services.

Users should review their privacy policies separately.

Accexafrica may allow users to share:

Events.
Tickets where appropriate.
I Was There moments.
Event content.

Sharing may occur through third-party applications such as messaging or social media services.

Once information leaves Accexafrica through a user-directed share action, the destination service's privacy practices apply.

60. Organizer Responsibilities for Personal Information

Organizers who receive attendee data through Accexafrica must:

Use the information lawfully.
Use it only for legitimate purposes.
Protect it appropriately.
Avoid unauthorized disclosure.
Respect applicable privacy rights.
Avoid requesting unnecessary information.
Delete or retain it in accordance with legal requirements.

Accexafrica may restrict organizer access if attendee information is misused.

Sponsors receiving authorized information must also use it only for lawful and disclosed purposes.

Sponsoring a ticket does not automatically give the sponsor ownership of attendee personal information.

62. Changes to This Privacy Policy

We may update this Privacy Policy as Accexafrica evolves.

When we make material changes, we may notify users through:

Email.
In-app notice.
Website notice.
Account notification.
Other appropriate means.

The latest revision date will appear at the top of the Privacy Policy.

63. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or our privacy practices, contact:

Accexafrica

Operated by: Accexafrica

Registered Address: Lagos, Nigeria

Privacy Email: Inbox@accexafrica.com

Support Email: Inbox@accexafrica.com

Website: https://accexafrica.com

64. Data Protection Authority

Depending on your location, you may have the right to complain to the relevant data protection regulator.

For Accexafrica's primary jurisdiction, the appropriate authority is:

Nigeria Data Protection Commission (NDPC)

Nothing in this Privacy Policy prevents you from exercising rights available under applicable privacy law.

65. Nigeria-Specific Considerations

Accexafrica operates in Nigeria and processes personal data subject to the Nigeria Data Protection Act 2023 and applicable regulations, guidance, and requirements issued by the Nigeria Data Protection Commission.

This may affect areas including:

Lawful bases for processing.
Privacy notices.
Data subject rights.
Data controller and processor obligations.
International transfers.
Sensitive personal data.
Children's information.
Security.
Data breach notification.
Data protection impact assessments.
Registration or compliance obligations where applicable.

Contract

Legitimate Interests

Consent

Legal Obligation

Other Applicable Legal Bases